Air India Express — Air India Express Delay in Refund

Website:

www.airindiaexpress.in

I have booked an air ticket through Air India Express for my family as per the below details.

Confirmation Number: WNAAZG
Route of Journey: Doha / Kozhikode / Doha
Travel Date: 03 July 2020 / 30 July 2020

The flight was cancelled by Air India Express due to Covid Restrictions and Air India agreed to cancel the ticket and provide me a refund on 01 February 2021. I have received an E-mail from Air India Express a confirmation of refund amount on the 03 February 2021. But unfortunately, since 9 months I haven't received the amount from Air India Express. I have sent several reminders, but I am getting a reply from them saying that we are working on your booking.Please be patient'.

I will very much obliged if you can do the needful to get my refund. I am very upset in the delay as the refund amount is almost equivalent to INR 87, 000.00 (QAR 4, 325)