Air India Express — Auto Cancel Refund

Dear Air India Express,

I (Jitendra Kumar) have booked a ticket on 27 Nov 2020 from Delhi to Muscat for 05 Dec 2020. Ticket amount has been deducted from my account but I have not received the ticket yet and the PNR number. I have called customer care and they said the ticket has been auto cancelled and payment will be refunded and you have to make a fresh booking again. I have sent more than 10 numbers of email but no reply received. I am sorry to say that I have not received the paid amount yet.

I have also made calls to customer care, they are not replying properly and asking to send email. After sending more than 10 emails, I have not received a single reply from Air India Express.

Transaction details are as follows;
Transaction ID - POS490246XXXXXX9015 Air India Charte Ref[protected] Dated 27.11.2020
Passenger Name - Jitendra Kumar