Air India Express — complaint against inhuman attitude by the airlines staff

Complaint against inhuman attitude of air india express airlines staff at counter of indira gandhi airport t3 terminal

My son devansh gupta and his friend fazle rahman ejazi (Both students of iit) got a ticket booked from delhi to coimbatore with ticket pnr - hlumxr for flight on 27.12.2018. The flight was scheduled for 6.55 pm. They entered the airport on 5.15 pm but they stood in air india flight queue. But after wasting 20 minutes in that queue they were told that they should report in air india express queue. At 6.05 pm they reached at the air india express counter, but the staff sitting there at the counter, with some evil intentions wasted some more time by being involved in some unproductive work and in the meantime they allotted the seats to some other passangers after charging more amount of which some part may be bribe and they allotted seats to their own persons. Then they told my son and his friend that their seats are already allotted to others and they are late. My son and his friend were there at the counter at 6.05 pm, well before time but your airline staff intentionally wasted time to arrange money for their pockets. Please enquire into the matter and take strict action against the erring staff. I make a complaint to you to refund full amount of tickets.