Air India Express — Denial to travel in Air India Express and request for refund

Address:

Biju MC, Kannapilavu, Nanichery PO, Kannur, Kerala

Ir/Madam,

I have taken a ticket to travel in air India Express IX-1745 (Confirmation number: WIIGLL) on[protected].On that day I reached the airport. But, I didn't get the boarding pass. The officials of air India Express denied me the boarding pass. They stated two reasons for the denial.1. They told me even though my travel was to Sharjah the Dubai entry permit was compulsory.2. Second one is that my visa was in my old passport. I took my old and new passport. But still they didn't give me permission to travel.After the failure to travel on December 15. I applied for a Dubai entry permit, and I got it. Again I reached the air India express office in Kannur Airport and I requested them to allow me to travel with the same ticket according to the entry permit. But the officials were adamant on their argument, that my visa was in my old passport, and I couldn't travel.Officials told me that my visa and new passport should link from UAE immigration. My company HR enquired about this. But they told me, there is no such rule to link a new passport and visa to travel to the UAE.I enquired the same to other airlines. They replied that I can travel to their airlines with an old and new passport without linking. So I was forced to travel to another airline.Sir, I have taken an Air India Express ticket for Rs 9300.I humbly request you to kindly refund the amount as per airline policy. I am enclosing my ticket copy along with the application.

Thank You
Biju M C