Air India Express — Difficulty in recovery of check-in baggage

Address:

Lucknow, Uttar Pradesh

Airport Authority AIR INDIA Dear Sir/s Sub: Difficulty in recovery of check-in baggage I have been a passenger on your airline for travel from Lucknow to Pune on 11.03.15. My seat number was 29A on flight no. AI 432 from Lucknow to Delhi while I was on seat no. 22A on flight no. AI 849 from Delhi to Pune. I would like to bring on record the fact that I have had harrowing experience in recovery of my check-in baggage containing valuable documents. After long wait at conveyer belt at Pune airport, when I realized that my bag was missing, I reported the matter immediately to authorities trough email and also spoke to them about it. I found the language and tone of the people I spoke to very objectionable. While refusing to accept that there could possibly be a slip on the part of baggage handling staff, I was treated as if I was making a false claim and this is quite unbecoming of the staff of a national carrier. I had to make efforts at personal level by contacting friends and relatives in Lucknow. Through their contacts they could find a person at the airport who helped in tracing my bag to Bangalore. This sure was a slip on the part of AI staff as I had guessed. I wonder whether passengers have to have contacts on personal level at airports, Air India or for that matter DGCA to sort out such problem of routine nature. I hope that you will take appropriate steps to ensure that staff members of AI pay proper attention to genuine problems of passengers and sincerely try to sort them out promptly, satisfactorily and of course courteously. However, I have got my baggage on 17.03.2015 after six days and during the period I constantly worried about my baggage/ documents kept in the baggage. Thank you JAI SRIVASTAVA