My husband and I were given an upgrade to Executive Class by our daughter, who is working in New Delhi.
Our flight was AI310, leaving New Delhi, March 11, for Seoul, SKorea. As it was a night flight, wrapped blankets were laid on the shelf in front of our seats and, later, a folded quilt was laid there also. There was a total of five passengers in this class. A meal was served, and then we never saw any cabin service until nearly ready to land in Seoul. At that time, I notice a passenger lying in his seat. I called the attendant to ask if all seats reclined into a bed. She said "yes". I asked her why we were not informed or given any instructions as to how this works.
I was very annoyed -- the one feature that allows for some rest. During the night I couldn't figure how the quilt worked while sitting in the chair.
The attendant was very apologetic but never checked during the night that we were using the facilities or did we need anything(especially since we weren't sleeping!). There is a diagram on the chair area, but none of it was explained; and when I looked at it, it didn't show a reclining position of the chair.
This was our first experience in Executive Class, and attendants cannot assume that passengers know these features. I was very disappointed in this lack of attention to detail, service, and nothing of evidence to show an active interest in the passengers. Was this information helpful? | 
