Air India Express — No ticket issues, money deducted and no refund

My name is nikita, air india expressed deducted money for my travel. My pnr is polmip, they did not issue any ticket to me. So i had to reserve with other airline and now its 10 days and no response from them on my refund. Its such a bad company. Being an indian company, i really am feeling bad on the airline i trusted.
Now my money is stuck around 30 k and they are just not responding.
Even the call centres are pathetic