Air India Express — online air ticket pune-dubai issued with wrong passenger name

Website:

airindiaexpress.in

Hello I am writing this from Dubai.

Booking Ref: BGUYBM PUNE-DUBAI

I have issued an online ticket on 23rd July 2018 from PUNE-DUBAI sector. There were two fields on Air India express web page one contact details and second passenger info. In contact info page I put all my details including date of birth as per given fields then in the passenger info field I put my wife's details as she is the passenger who will be traveling soon and I checked thrice all the info before moving to payment tab . After making the payment via credit card ticket is issued with my name instead my wife's name.

Then I tried calling hundred times to India call center to explain the problem but no one is answering the call and also sent emails to Air India customer support email but no response. Then I contact their UAE office and explain the situations and I came to know that the Air India website is under maintenance and this could be the reason for error. Then they asked me to send an email to their UAE emai ID later they forwarded the same email to Air India express indian email address as they dont have authority to fix the error.

Then later yesterday night (23/07/2018) I called again India call center and luckily my call I connected to Mr.Rahul and he said he cannot resolve the issue and I have to wait for an email from customer support.

But as of now there is no response from customer support. And this is very annoying without my mistake I am suffering a lot here.

I am attaching the snapshot of the web page to understand the fields provided for contact person's info and passenger's info. Also trying to attached the email (PDF) copy but this format is not supporting here but i can send the email communication proof via email if needed.

I request the senior Air India officials to look into my case urgently and resolve the issue before the date of travel i.e. 9th Aug 2018.

Thanks & Regards