Air India Express — Pnr #mvbrwi refund 2020 ticket

Dear sir

9 month befor this happen

Hi,
9 month befor this happen please help me

I booked the ticket from Dubai, DXB Terminal 2 to Kozhikode for 15 th July, 2020 on 10/07/2020 (Friday). The payment got deducted(740) but didnt get the confirmation instead got the message to send the details to customer support for clarification. I sent a mail to the customer support and got automatic reply..

So that why please refund my money to my account ..

Please refund 740 Aed to deducted account

Please find Attached document
i got two pnr number from air india dubai office #MVBRWI

thank you