Air India Express — refund of ticket amount

Address:	Pune, Maharashtra, 411002
Website:	Air India Express

I had paid rs 9197/- to air india express on 21/7/18 thru icici bank account (Transaction id - [protected]).
The money was debited from my account but the ticket was not issued.
Now i have made alternative arrangements and don't want the ticket anymore.
I tried to contact airline office in pune but they said the refund will be paid with in 2 working days. So far nothing is done.

Kindly process the refund on asap basis.