Air India Express — Repeated flight delays on the Trivandrum to Mumbai Sector

Address:	Thiruvananthapuram, Kerala, 695011
Website:	Air India flight delays

I wish to file a complaint with Air India Management on the lax approach shown to passengers on the Trivandrum to Mumbai Sector on January 3rd, 2017.
AI 668 was originally scheduled to depart at 20:10 pm on January 3rd, 2017. We were notified of an hour delay in departure on January 3rd, at 8:05 am, about 12 hours prior to departure.
Later, there were five other notices sent out to passengers notifying them of further delays totaling a five hour delay.
During the interim, passengers continued to make inquiries at the terminal, ground office, as well as the online, on the AI arrival information portal . To everyone's disbelief and shock even the ground staff continued to share misinformation about the incoming AI 667 flight from Mumbai to Trivandrum.
According to the flight tracking site, the flight AI 667 showed three times as having departed from Mumbai on the night of January 3rd, 2017, before retracting their statement.
I wanted to point out the lax information portals of Air India that continued to pass on conflicting data to stranded passengers.
The airport staff had very little to say to substantiate their many claims of departure and arrival time changes.
Later, on further query, some of the staff members let on that this particular flight sector has experienced such delays in prior days and that they were covering up for the mismanagement .
So this has caused great concern to me as a fellow passenger that the management has ignored the systematic problem and done very little to resolve this travel dilemma of innocent passengers booked on Air India flights in this sector.
I would request that officals overseeing this sector take into account this particular issue and take immediate steps to ensure that passengers are not falsely let on to book on Air India under the fake promise of ensuring timely flight services.
Yours sincerely,
Sarah