Air India Express — representative rude behavior and flight prevention

Address:

4484300

We have purchased tickets for air india flight from mumbai to goa (Air india ai-83) on monday 5.3 at 5:30 am. For reasons that were not depended on us, we arrived 20 minutes before the flight.
At the gate, we were told by sherry waran (Air india representative on the gate) that the gate is closed.
We tried to explain that we directly arrived the gate after 18 hours of international flight and we don't have any luggage, just handbag.
The attitude we received was humiliating and dismissive!
Sherry waran standing at the counter was aggressive and insulting – totally unprofessional.
All our pleas did not help.
Since we realized there sherry waran is not willing to let us through, we asked for substitute seats on the next flight to goa, but we were amazed to discover that the sherry waran had asked us to buy a new ticket at full price.
We are flying a lot, all around the world and we never encountered such a behavior nor such bad services.
We got out of there in disgrace and bought a ticket where we received warm and empathetic treatment.

We are asking for a full refund of our tickets & a compensation but the most important issue is, that we would like to know that your worker sherry waran was reprimanded.
Hopefully, she will improve her manners

Waiting for your reply
Dganit bar
Liat schechner
Our booking id:nf[protected]