Air India Express — Services response and not reschduling flight

Address:

orai

We have booked flight confirmation no AFALHS in 16/02/2021 from Lucknow to Muscat for (2 ADULT+2 KIDS) when we have reached Lucknow airport at 11 am out security didnt allowed us to go inside because my flight time 4.25 pm so we have wait out side with small kids without any facility at international airport even there is no proper arrangement after 1.pm they have allowed inside when we went inside they said wait untill another flight passenger clear so we wait again 2 hrs inside but no one inform us that we need covid -19 report on departure so once line start so we went on counter and they said we cant fly becuase both parrents doesnot have covid 19 report so we have ask why you guys wasted our time if this you can inform us at the time of gate then we could have gone to any approved lab and done our covid -19 report but no listiona at last they said its no show so you can request for reschedule your flight so i went air india counter after standing 1 and 1/2 hrs then one person came and said they cant not do reschedule flight i need to go hazrat ganj DGCA office so i went with small kids but there they said they cant reschedule i need to do online so i did but last 3 days i am struggling for rescheduling but no response from any of air india express services and we are waiting if we dont then we will loose our job and visa.what to do next..