Air India Express — Ticket cancelled no refund

Hi,

I cancelled my ticket which from Hyderabad to Singapore on 17th December. Its almost been nearing to 3 months and I have been calling Air India customer support they are just asking me wait 7 days as their backend support has not processed my payment.

I have been writing to backend team but no response from them.

My Ticket cancellation number - LEKRMW

Kindly look into this.

Thanks.