Air India Express — wheelchair denied to super senior citizen

Address:

New Delhi, Delhi, 110025

We were traveling back from abudhabi, uae to new delhi, india on 24th of may 2017.
My mother in law age 86 was booked with us on air india express on flight no ix-116 vide confermation no u4gobr.
To our horror the booking person denied us wheelchair and then asked for a charge of 195 aed for the same.
Although air india advertises that it is for the passengers but the service was pathetic, they could not see an old lady a super sinior citizen suffering.
Etihad officers on the contrary removed the zigzag que, after seeing an old person walking and offered fast counter for security check but our own country airline personal wanted money for providing wheelchair which is freely offered worldwide in all airlines.
What more to say "pathetic"
Iqbal nabi
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