Air India — flight ai 051 delayed on 04-feb-18 caused lot of disturbance

Address:

Hyderabad, Andhra Pradesh

AI 051 AIR INDIA flight is connecting flight for British Airways. The right time of AI 051 is 04-Feb-18 22:00 PM but it got delayed 2 hr 30 mins and started 05-Feb-18 0:30 AM .
When I inquired AIR India flight manager at hyderabad, are we go to catch the British Airways flight due to this delay and did they informed about this delay?
He answered, who requested you to book this flight for connecting to British Airways? and they do not have information and suggest us to there and check, see how stupidly answered me.

I was traveling with my wife and son 3 years old.
We have been waited 5 hours in the hyderabad airport and when we reached Mumbai, British airways flight departed and they suggested me to check with AIR INDIA team for next flight. When I contact AIR INDIA manager at Mumbai airport, he said that AIR INDIA and British Airways are not star alliances and they cannot provide accodomation until next flight, simply he has given flight delay certificate and suggested me to go consumer court as he cannot help much. In between my wife and son got sick and they can not able sit and stand and not in condition to travel from there to destination DENVER. I urged him to atleast help us to book the return ticket to hyderbad as my family got sick and they cannot able to travel from there.

They cannot help me much to book the return tickets also and send one assist with me to go out and book the ticket at counter as normal passenger and they created a lot of nuisance on luggage what we carried for international travel as well. Staff is very rude and not showed any humanity also as I urged them my wife is sick and son is crying please help me to get the tickets asap but not much help got.

Once I returned to hyderbad and went to hyderbad airport AIR INDIA counter to show the flight delay certificate and requested them to issue new ticket for next flight .but they did not taken any responsibility and suggested to call British airways for new tickets and they suggested me to take help agent to get the new tickets as I brought the ticket from agent and they may given in promotional offer. My agent also did not respond on time and got an email from my manager if I did not be there on next day HR will take an action on me, so I booked the new ticket with my own expense and traveled to USA.

Due to AIR INDIA AI 051 Flight Manager(04-Feb-18) irresponsibility I faced all these problems and lost so much money and time. If he could have provided the proper information and issued the tickets next day if the connecting flight is going to delayed, then we may not have face these problems.

AIR INDIA should compensate all my problems and expenses for new tickets.