Air India — flight cancelled | pnr : j7jxf | ai-317 hong kong to mumbai[protected]

Address:

Mumbai City, Maharashtra, 400011

To : air india
Attn : refund department

Sub : flight cancelled | pnr : j7jxf | ai-317 hongkong to mumbai[protected]

Dear,

I had a booked a ticket for air india ai-317 from hongkong to mumbai on 20th august, 2017. Details as follow -
Passenger name : ronak salecha
Airline pnr : j7jxf
Crs pnr : nzc6l3
Ticket no :[protected]
Frequent flier no :[protected]

I reached hong kong airport before time and collected my boarding tickets. I cleared my security check and immigration and entered the departure hall. I saw the flight had delayed for about 1 hour 40 minutes from 18:05 to 19:45 which was okay to understand. Around 6 o'clock i saw the flight had been cancelled and i had to visit to sats counter. There i was told we would be shifted to cathay or jet airway flights accordingly.

I waited patiently and again asked the counter what was going on. After several minutes he told his staff to take us to jet airways counter. After reaching there we were informed that the gates have been closed for the said flight and there is no other flight to mumbai. We asked the staff to call the air india manager so he can come assist us and help us and give some solution. But we remain unattended.

Later we were given a cathay dragon flight to bangalore (Blr) and were said the situation would be informed to bangalore air india staff and they would give us the first next light to mumbai and send us back. I reached the bangalore airport around 12.30 am on 21st august, 2017. And to my surprise there were no air india staff present or to attend us or help us. I went to air india counter and told them about my situation. After listening to it they called their seniors to confirm and took 1 hour to know that such thing happened with us hong kong airport and now they need to send us to mumbai back. They checked the flight available and reserved a spot for me on 8.10 morning flight which i refused to take it as i had already waited so long. I told them to look for flights in other carrier and hook me up to the next flight to mumbai. After fighting for 3 hours almost every 10 minute and keeping a track on what they are doing and teaching them how to do their own job. They finally give me a seat in jet airways flight at 5.00 am which had its departure time at 5.45 am. I rushed to the security gates hurriedly and took the flight to bombay.

Above was the case to be explained and the scenario for you and your company to understand and now i am going to write down the problems i faced -

Firstly, i had a direct flight to mumbai, for no reasons i had to unnecessarily fly to bangalore and from there to mumbai. This caused me a lot of troubles and more importantly waste my time. I was suppose to reach 1.15 am on monday 21st august to mumbai but i reached 7.30 in the morning and left the mumbai airport around 8.30 am due to which i had to reschedule all my appointments and meeting post lunch.

Secondly, i had requested for vegetarian jain meal in the air india flight, but i couldn't get the meal i had asked for in cathay dragon flight from hong kong to bangalore due to which i had to stay hungry. Later when i reached bangalore airport i asked air india staff to arrange refreshments for me, but they failed to provide me with anything. So i had to eat by myself.

Thirdly, i had purchased two liquor bottles blue label which costs usd 192 each from dfs, hong kong international airport which is okay to carry as hang luggage if i had directly flew to mumbai. But we had a stop in bangalore. At jet airways counter i was told that you cannot carry liquid in hand bag and was asked to put in luggage and said they are not responsible if it breaks. I couldn't throw the bottles at bangalore airport, so with no option left i had to put them in luggage with a fragile tag on bags. Unfortunately both the bottles break when i opened my luggage to check at mumbai airport. I dint wanted to start a flight in the morning with airport staff and air india as i had a meeting to attend which i later post pone. I was tired and in complete agony but i knew there will be no one to listen to me.

There are many more incidents and problems i had to face because of your flight ai317 being cancelled. No apologies, no response from air india customer services, no consideration from anywhere. I should be given a refund as well as compensation for a disastrous journey or i will take this case further.

Yours sincerely,
Ronak h salecha