Air India — Flight delayed - no proper management

Address:

Kamrup Metropolitan, Assam, 781001

The worst airline ever travelled with.
Yesterday my mother was to board the Air India flight from Hyderabad to Guwahati via Kolkata (Al 525). The flight was more than 9 hours late. The flight attendants were so uncourteous. We had an important event to attend, but everyone turned a deaf ear. The flight attendants were almost shouting at the passengers as if we are beggars. There was no proper sitting arrangements provided, the breakfast provided was worse, just a piece of idli and vada. No one provided even another flight for people who were in a hurry. Then out of all these when we by chance reported to Kolkata, our luggage was no where to be found. Asking the airline officials didn't help. They were so rude, and then instead of providing an Air India flight from Kolkata to Guwahati, we were asked to travel via the smallest Jet Airways flight ever. The attendants shouted at us, saying we have to pay for luggage since it was around 48 kgs for two people. We politely replied that we were to travel via Air India and the latter has maximum 50 kgs of baggage allowed for two passengers but they didn't budge. We had to pay for luggage.
We booked via Air India because we thought it is the most privileged airlines but this is what we got. If you can't run an airline company, at least don't run it. We do not travel free from your airlines. We pay you and you give us this treatment. There's a limit to atrocities. The people who were to reach Guwahati by 11.30 am in morning, reached home at 9.30. We had to miss the event for which we travelled in the first place. These kinds of behaviour is not tolerated.