Air India — flight got cancelled, disrespectful and irresponsible behaviour from the airlines

My flight pnr - z4qrt booked in yatra from shirdi to hyderabad was cancelled on 04 june 2019 by air india. There was no alternate flight arranged, rather the station officer - anil kushwaha advised to book in some other airline/bus/train whichever suitable in stead of arranging the next day’s flight on behalf of air india. As my return to hyderabad was extremely urgent, as per his suggestion, i booked in the next day early flight which costed me ₹9994.

After a lot of discussion and arguments, anil promised to provide hotel and pick up and drop off facility to hotel and airport. They dropped me at the hotel and i spent the night there. The next day when i got ready to start for airport the hotel guys told me that the drop off facility to the airport was not provided by the airlines. I tried to check with the airlines on the toll free number, but it never worked out. So i had to pay ₹600 more for the transfer.

When i checked with the airlines staff in the office at the airport, they mentioned i should have reached out to them from the hotel itself, where as they had not provided me the contact number of anybody to reach out to. The customer service tollfree number is also not working. They told it’s under upgrade process and has been stopped since 31st may!!

Added to that, throughout this process, on both the days (4 and 5 june), the airlines staff at the airport have been utterly ill behaved and arrogant. They have literally treated us like we are some beggars asking for free services. Use of lines like “ are you my boss!! “, were used by the airlines staff at an extremely disgraceful voice. Its high time the staff is made to learn how to treat customers.

After such a disappointing experience with air india, i need immediate and accurate information regarding my refund amount for the cancelled flight and how to reimburse the extra money spent (Total of ₹10600) for the alternate flight and the hotel to airport transfer.
Attached all the necessary documents here.