Air India — Flight no ai 155 goa to moscow on 29th august, 2016.

Address:

403516

Air india being our national carrier and there was a discount that if you book in january, you get discount so many students through social media passed the message around and many booked the flight ai 155 goa to delhi and delhi to moscow. The student travel together as they avail of discount bus fare for engaging a bus to travel onward from moscow airport to tver medical university.
Due to operational reason (They said in the mail to me) the flight got delayed by two hours and when my daughter reached delhi airport she was stranded with no help whatsoever from the ground staff of air india. As it was the fault of the airline they should have deputed ground staff to assist my daughter with assisting her in reaching her destination and out of courtesy should have made a call to her parents informing of the situation. To make matters worse the assistance numbers provided in the website are not even reachable and that is annoying and unsatisfactory and it needs urgent readdressal.
Delhi being the most dangerous city for safety of women, my daughter was terrified. I was in goa frantically trying to call the toll free number [protected] of air india which as usual never works so i went to the net and got the duty manager number [protected] which when dialed said that the phone was switched off. Several attempts were made to call but to no avail. I was worried for my daughter and spent sleepless night
. I called today and the toll free number operator took all my details of the pnr number jkrr6 and just slammed the phone on me. This is the plight of the national carrier and believe me nothing will come out of this even if an inquiry is held as the staff here only collect a fat salary and probably have a strong union or political godfathers to defend them.
I am a self employed business man from the hospitality industry and we can make or break the reputation of the air companies in our line of business.
With an attitude like the one mentioned herein do you think any concerned parent would want their children to fly air india???
Poor modiji is trying his level best to project our national carrier but these wicked staff are eating into his brave idea by their irresponsibility.