[Resolved]  Air India — Flight non-operational and no support/ alternate provided

Address: Gautam Buddh Nagar, Uttar Pradesh, 201304

Website: Make my trip

Hi team, i have booked two tickets under the said booking id (Nf[protected]) with travel date of 15th jan and 19th jan 2017. These tickets were booked to attend important family function. Now the flight has been cancelled by air india. When i spoke to them today (08th jan 2017) to support me with an alternate, they said they cannot support me over the call, for this i have to go to the airport to understand if airport air india team can help us. They also stated that i have to cancel the ticket in order to get the refund, without which the refund cannot be initiated. I do not understand why i should cancel the ticket when the flight is not being operated by air india, i still want to travel. Make my trip is also not helping me out with this or any alternate for travel. I'm left helpless. Please suggest an alternate solution. Both air india and make my trip is not giving me any reason for cancellation, they only thing i hear from air india is non-operational of any flights to gorakhpur. To me it seems that they are taking un-due advantage of passenger.