Air India — Frequent flying miles

Address:	New Delhi, Delhi, 110011
Website:	WWW.AIRINDIA.IN

My frequent flying mileage no. Is —[protected]

1. My miles are compulsorily expiring on 31 dec 2016.
Iam trying to book new ticket against these miles but iam told to do kyc.
I have uploaded my passport and received otp on mobile and email one thousand times but on clicking verify otp button - nothing happens.

2. Is this some scam where you dont let people register for fpp and sell their miles to others. I read in news there is something like this in newspaper. Iam forced to write to chief vigilance officer, air india to settle this matter of corruption.

Regards.