Air India — loss of refund amount on cancellation due to miscommunication by customer care center on 08th of sept 2017. customer care center no.[protected]

Address:

462016

I had booked air ticket from chicago to pune via delhi from your esteemed organisation, pnr no. Hvn2p[protected]=aibe34316295, date of journey was 21.09.2017.
I did not want to travel from new delhi to pune. Therefore, on 8th 0f sept. 2017,
I contacted customer care center no.[protected] for knowing the refund rules on cancellation ticket from new delhi to pune. During discussions i was informed that fare of new delhi to pune is rs.7500 and same would be refunded provided i had to send an email to [protected]@airindia.in and on my request customer. Accordingly, i told him (Customer care executive) to cancel the ticket from new delhi to pune and he cancelled the ticket and immediately i mailed to [protected]@airindia.in on 09.09.2017 and their reply received on 10.09.2017 stating denial of any refund on cancellation of ticket due to partially utilised ticket submitted for refund, discount is withdrawn. Had this fact informed to me, i would not have asked for cancellation of ticket and traveled on ticket. By misleading information, i had to suffer a loss of rs.7500 which may be arranged to refund to me.
I request your good self to examine the matter and arrange to refund the amount and educate and instruct the customer care center staff to give the correct information to the customers.
Thanking you.
Ashok jumeja
[protected], [protected]
Email address, [protected]@gmail.com, [protected]@gmail.com