Air India — luggage missed

I was travelling with my husband on 07/07/2019 flight no. Ai 349 delhi to bangluru there was a stop in mumbai we interchange flight no. Ai 639. I asked for my luggage in mumbai but airline staff told me we ll get our luggage in bangluru but due to irresponsibilty of airindia airline i lost my bag. They are not giving any positive response. I am not in my home town. Without clothes and other thing how can we manage. My complaint no. Is - ai849545. Your staff is not even picking my call. If picked talking very rudly.
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I booked 2 tickets from delhi to jaipur, my account was debited of amount Rs. 8708, but ticket was not received.

When I again booked the tickets, same amount was debited and tickets have been received.

However my account has been debited twice for the same amount.
I would like a refund of first transaction.

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