Air India — major amount not refunded despite cancellation of flight by air india

This has reference to the air ticket booked through makemytrip for boarding air india flight on june 22, 2017 from delhi (T3 terminal) to pantnagar. The relevant details of the booking are mentioned as under:

Date of travel:[protected]

Pnr 1: yyjwc e-ticket no. 098-[protected], 098-[protected]

Pnr 2: yyjwj e-ticket no. 098-[protected], 098-[protected], 098-[protected]

Makemytrip booking id: nf[protected]

I request the authorities to take immediate strict action against air india for not refunding the complete amount paid by me towards the aforesaid booking through makemytrip.

I had paid a total amount of rs 18263 to makemytrip for this booking. After boarding the flight, all the passengers were de-boarded from the aircraft citing the technical reasons. All the passengers were kept waiting for 4 hours and then it was announced by air india that the flight has been cancelled due to technical reasons. After wasting another 2 hours, the passengers were issued printed statements by air india mentioning that the pnr has been cancelled and the passengers are entitled for full refund as per the rules.

The copy of printed statement issued by air india was forwarded by me to makemytrip and the entire situation was explained. Since the day the flight was cancelled i have been following up the matter with makemytrip (As air india doesn’t directly interacts since the booking was made through makemytrip) but no resolution has been provided to me despite forwarding them the copies of statements on more than single occasion.

Out of total amount of rs 18263 paid by me, only rs 7163 was refunded by makemytrip. The makemytrip has been providing only one reply on consistent basis that the amount which was provided by air india has been refunded and for the balance amount (I. E. Major portion) they are taking up the matter with air india.

During follow-ups on one occasion, i was also informed by makemytrip that there is some issue with database of air india as their website shows that flight departed on time. On this illogical response, i suggested them to cross-check the issue with various agencies like cisf, delhi airport authority, pantnagar airport authority, etc. That the flight was cancelled.

I am now frustrated with the frequent and countless lengthy follow-ups (Telephone calls ranging from 30 to 75 minutes) i have had to make for getting my balance refund amount. I have failed to understand whether there is malafide intent of making money from the customer in refunding the payment or it is a case of abnormal procedural delay. Without losing faith in the system i now seek your immediate help in resolving my case so that the major portion / balance amount is refunded at the earliest.