Air India — miles not updated after 37 emails and 16 days

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:[email protected] [email protected] [email protected] tr

I have been calling and email air india team every single day about my miles which have not been updated on my accounts. I have to book my flights and miles have not been updated yet

I have tried claiming miles from a previous trip taken on february 20, 2018 (E-ticket attached)

Zone v
Delhi - mumbai (L class)

I have tried to claim the miles for this flight but for some reason i have received lesser miles than i should have received. On this sector and in this flight class, i should have received 944 miles but instead i only received 544 miles. I am not sure about the reason for this discrepancy but will appreciate if you can promptly update the remaining 400 miles so i can proceed with finalizing my future travel plans.

Please refer the link for correct mile (944) that should have been uploaded.
https://www.flyingreturns.co.in/html/er_airindia_flights.php

I have emailed several times to the following email address every single day since but have not recieved a single response as yet ;

Airindiaretros. [protected]@collinsongroup.com
Call. [protected]@airindia.in
Flyingreturnsbase. [protected]@collinsongroup.com
[protected]@airindia.in
[protected]@gmail.com
[protected]@airindia.in
+2 photos
Was this information helpful?
No (0)
Yes (0)
Air India customer support has been notified about the posted complaint.
Jan 07, 2019
Updated by anushnrj07
I have spoken to several individuals within customer service team and shared my number for callback namely but no one has called me till date, already initiated this issue with ten different individuals, dropped 35 emails but no response. ;

Priya Salve, Floor Manager Mumbai Customer Care team (tried calling four times since last four days (January 4-7 2019) but no response.
Viraj More, Mumbai Customer Care team (tried calling three times since last two days (January 6-7 2019) but no response.
Anushka (Membership Services team) continous reminder emails since December 18, 2018 but no response (Around 15 emails and no response)
Jeetender, Floor Manager / Supervisor ChennaiCustomer Care team (tried calling four times (December 24-28, 2018) but no response.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Air India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    3151
    Pending
    0
    Resolved
    294
    Air India Phone
    +91 11 2462 4075 [Helpdesk]
    +44 207 760 3290 [UK]
    +49 69 1200 9821 [Germany]
    Air India Address
    Marine Drive, Nariman Point, Mumbai, Maharashtra, India - 400021
    View all Air India contact information