Air India — misbehavior by ground staff at toronto airport.

Address:

38 Senlac Rd.,, M2N2K7

My name is ashok kumar shrivastava,
Email : [protected]@gmail.com

I had booked air india flight ai-0188 (Tor-del-jai) to fly on 16. Oct.2019 with paid seat (17h) reservation. My paid seat (17h) reservation was cancelled at the flight boarding time by a person called andy on pretext that this was an emergency row and since i had used wheelchair (My both the knees were operated for tkr surgery and walking distances was difficult, i am running 72 years of age) i can not occupy that seat. He took away my boarding pass and arbitrarily picked a fellow travelers boarding pass and exchanged the seats. When i protested he threatened me to off-load me and my luggage. His attitude was aggressive and threatening in nature. When i asked to see the air india airport manager he very tersely told me to wait (Refusing me to board the flight). I said i can't afford to miss my flight and agreed to board the flight without seeing the airport manager. However inside the aircraft, i requested the cabin crew to get me to speak to the airport manager explaining the experience. They very kindly called the airport manager who came in to see me. After listening to my story she told me that 17h is not an emergency row and she was unable to comprehend why the seat was denied to me. She very graciously apologized and asked me to write down everything that i was subjected to. She took my boarding pass and checked and restored my original seat to me.

I was subjected to an uncalled-for harassment which caused me tremendous mental agony. Fortunately i could speak to the airport manager who restored my reservation else i had to travel for 13h30min flight in an awkward state inspite of my paying for a seat as per airlines norms. I have the boarding pass with three seat allotments, first my original seat, second with arbitrarily allotted seat and third back to my original seat (I can produce this whenever required).