Air India — missing of luggage

Dear sir
I feel sorry to report you that i, zahid syed coming to india from milano (Turkey) airport to igi delhi with my family by ai 0138 on 14.08.2019 and landed at igi airport at 8.25 am. I waited for my luggage (Four big suitcases) at airport for about three hours. When enquired we were informed wait we are tracing. After three hours of wait they finally said the luggage was not loaded in plane from milano. We were shocked and worried about this incidence. They assured us not to worry you just give us your address in india, the luggage will be sent to your address within 24 hours. Even after four days of my arrival here in meerut, my luggage has not yet been sent.
It is a serious issue and you are requested to take immediate action against the concerned to recover my luggage. I am worried and needs your help and support.
Thanks

Zahid syed
C/o dr. J. A. Siddiqui
92/2 ram bagh colony
Street no. 1
Near nauchandi police station
Meerut (Up)
[protected]