Air India — Money deducted but the ticket not booked.

Address:

Nariman Point, Mumbai

Sir, On I tried to book Air ticket for a travel from Delhi to Mumbai. My money of Rs 5111 got deducted at time 15:14 but ticket was not booked. It showed booking failed. Pic of Mobile SMS from CitiBank attached. Then I had to rebook for same amount again.

I expected money to return in 3-4 days but Iit had not come back so far. Kindly do the needful to get he money back as I have spoken to CitiBank and as per them the money has been deducted and AirIndia has to send back the money for failed transaction.