Air India — non-functional tv screen, excessive delays, incorrect check-in causing double security checks

Hello sir/madam,

My husband and i recently travelled on air india flights and experienced several issues / headaches, for which i am seeking financial compensation.

1. Flight no 102, jan 10 2020 jfk to delhi: on this 14 hours flights, tv screens were not working on our row. Despite asking the hostesses several times, and repeated reboots, the issue was not resolved on the entire 15 hours flight, and we had to seat through the long flight with no entertainment.

2. Flight no ai 820, jan 20 2020 vadodara to delhi: the check-in agent incorrectly scanned my passport when checking in my husband, that triggered further scrutiny, re-scan of all of our luggage, and calls to delhi to sort things out at vadodara airport. This whole ordeal took nearly an hour, and we were not kept abreast of what was going on and what was to be expected.

3. Flight no ai 820, jan 20 2020 vadodara to delhi: this flight was delayed 2.5 hours. At delhi due to additional security screenings and longer walking distances to the gate, we barely made to the gate 15 min before scheduled departure of our next flight from delhi. This caused unnecessary stress, as we thought we were going to be denied boarding due to not making it on time to the departing gate in delhi.

4. Flight ai 127, jan 21 2020 delhi to chicago: again tv screens were not working on this 16 hr long trip. This is especially a problem on longer flights like this. I wonder problems like this ever get reported to maintenance when the plane is on ground to be looked at. It is unacceptable to not have working screens - especially when many other folks around you are enjoying tv, but all you can do is stare at blank screen.