Air India — non refund for a cancelled booking

Following return journey was booked through flipkart travel on 12 dec 2019:

Sector:
New delhi to guwahati: air india ai-889: tue, 17 dec 2019
Guwahati to new delhi: air india ai-890: sat, 21 dec 2019
Passenger name: mr. Alok saxena
Pnr: j3be5
E-ticket no.:[protected]

The following facts are submitted:

On 13 dec 2019, the air india customer care no. [protected] was contacted multiple times to ensure the full refund due to disturbance in the northeastern states and after getting assurance for the waiver for a full refund by different executives, the booking was canceled through one of the customer care executives. However, no intimation for cancellation was made by air india through email/ sms. The call recordings of the conversation made between my no. [protected] and [protected] on 13 dec 2019 must be checked for verification. It is also to mention that none of the executives mentioned the period of waiver as 11-15 dec 19 as claimed by air india now.

Flipkart travel cc no. [protected] was also contacted on the same day for a refund but their cc executive told to wait for a refund until they get confirmation of cancellation from air india.

Afterward, several communications were made to both air india and flipkart regarding refund however; no progress could make. Moreover, air india office at safdarjung airport, new delhi was also visited personally on 23 dec 2019 who also denied offering any help from their side for a refund and advised to contact flipkart travel only. On my pleading, they provided me the contact no. [protected] of riya travels from their data who made the booking for flipkart travels. However, later it was found that either the no. Was not responding or answered as wrong no.

Flipkart travel is insisting to take an endorsement copy or an email from air india which must state that the booking is eligible for a full refund along with stamp so that they can take up with airline accordingly.

On the other hand, air india is not ready to assist regarding refund stating that their ecommerce section is equipped to provide web support for bookings made on their website www.airindia.in only and for the refund of tickets, the travel portal from which the tickets were purchased should be contacted.

Since a considerable period has been spent and the issue is still unresolved, i request you through this portal to seriously look into the matter and do the needful to refund me as per the waiver assured by the air india customer care.

In fact, this issue has really caused mental harassment to me by all the concerned and i feel that i would have no other option left but to involve all the concerned into legal procedures at consumer forum if this issue is not resolved promptly.