Air India — Non refund of air ticket

Address:	Jodhpur, Rajasthan, 342001
Website:	book.airindia.in

Dear sir,

I would like to inform you that i have booked (Online as a guest) two nos. Air ticket from chennai to kolkata travel date 06.08.16 vide pnr ref no. Ynxj9 (Ticket ref no.098-[protected] and 098-[protected]) with mentioning that wheel chair required. But air india authority of chennai airport not allowed my guest to board the flight due to non availability of fit –to-fly certificate for which neither we have any idea nor i have been informed while booking of ticket with choosing wheel chair facility option at the time of booking the ticket. The airport authority of air india at chennai mark in our ticket for 100% refund. My parents got harassed and finally they travelled by indigo airline by on spot booking of ticket and we were surprised that they had provided us wheel chair happily without asking any fit to fly certificate.

Thereafter, i had talked to call centre for processing of refund and then he informed me that my pnr has been already updated by chennai airport authority and i have to send a mail to e-commerce along with scan copy of ticket marked as 100% refund and accordingly i have send the mail to ecommerce dated 07.08.16.

After a long follow up with call centre and ecommerce i have got the refund of rs.1, 218 /- only against my total claim of rs.10, 120 (I. E. 100% of ticket).

I had talked to call centre and give mail to e-commerce but not getting any positive response for not giving me 100% refund of my ticket.

I hereby enclosed the unused ticket with marked as 100% refund by airport authority for you perusal and request you advice us how to settle my claim of 100% refund along with compensation for mental and physical harassment and for delay of payment.

Boarding pass of the journey performed by indigo airlines due to harassment caused by air india is attached herewith for your kind reference.

Regard

Gp saha

Cont. No.[protected]