Air India — not allow to board flight

Hi sir/madam,
I am 59 years old and vide booking aibe33427349 y9l1e, i have booked tickets for me and my wife for delhi to udaipur (Date 03/09/2017) and udaipur to delhi (08/09/2017).

On 03/09/2017, i reported and stand in the queue at about 12.10 p. M. And due to heavy rush at the air india counter i reached at the desk at about 12.36 pm at the counter (The official at the counter also made endorsement at my e-ticket attached herewith). It was my utter surprise that officials at counter refused to issue boarding pass to me and my wife. I made several requests to the officials at the counter and informed them i am 59 years old and i am standing in the queue for last 25-30 minutes and there is no fault on my side.

I still waited there and requested them, but they simply refused and not allowed me to board the flight.

I was forced to book another flight with jet airways vide pnr no. Ydxghf costing to rs. 14, 928/-

The above said denial and irresponsible behaviour and act of air india staff not only harras and mentally toture two senior citizens but also leads to economical loss, which amounts to gross negligence, unfair trade practice, deficiency in customer services and monetary loss.

Therefore, it is requested to kindly refund me the tickets amount in respect of tickets booked by me under ticket nos. 098-[protected] & 098-[protected], pnr y9l1e web reference aibe33427349.

I am attaching my ticket and flight details for reference.

Thanks & regards,

Adesh mishra
[protected]