Air India — Pending Refund against cancellation

This is regarding a continuous follow up for REFUND against cancellation of my ticket nos.[protected]/60/61/62. It is extremely disturbing to note that I have been trying to follow up the REFUND for more than 10 months now.

With reference to last email dated 21st December 2020 ([protected]@airindia.in) and my phone conversation dated 17th December 2020 (Ref. no.[protected] with customer service executive, it is extremely concerning to note that there has been no refund as yet.

Please confirm the status of REFUND and share the transaction details so i can track the refund payment with my bank. It's been more than 10 months now and the HSBC Bank credit card no. 5177-xxxx-xxxx-2772 that was originally used to book the tickets is no longer in service and hence, I need specific transaction information to be able to track the refund once it is done from AIR INDIA side.