Air India — Reduced baggage authorisation | |||
As per the website of air india under checked in baggage allowance link, it is clearly written that in case a traveller is travelling in alliance air flight connecting to air india flight or vice versa the baggage authorisation is 25 kg. I have online booked a ticket vide pnr no yhnwo for 08 and 09 jul 17 flying from chennai to gorakhpur in a connecting flight of ai 043 from chennai to delhi on 08 jul and by so 9809 from delhi to gorakhpur on 09 jul 17.in my this online my baggage allowance has been reduce to 15 kgs in botb the sectors which is against the baggage authorisation rules of air india published on air india website. When i contacted the air india customer care they are saying a standard answer that baggage authorisation in alliance air is 15 kg hence my authorisation has been reduced to 15 kg in ai flight also. They are unable to explain the rule position of air india which has been published by air india on its website.. Was this information helpful? | |||
Air India customer support has been notified about the posted complaint. | |||
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