Air India — refund of cancelled flight

Hello,

I am writing you this mail to report a incident happen with me while traveling with air india, actually i was travelling from hyderabad to indore to attend a important function which was at indore and unfortunately i missed my early morning flight which was of indigo airlines. Now at hyderabad airport i came to know that the next flight to indore was of air india which will depart from hyderabad at 08:25 am and shall reach at 2:40 pm, i immediately rushed to air india counter and your official told me that only business class seats are available then i checked online and got economy class seats with pnr - hkn65, now that time i was not at all aware and neither informed that flight from mumbai to indore is cancelled. As soon as i arrived mumbai airport i came to know that flight to indore is cancelled, also there is no alternative option for indore, also our luggage was thrown from the aircraft all over the lobby, and specially the behavior of staff was so rude that they are not ready to help the passengers even it was their fault they were behaving as it was our fault. Then after so much chaos and blunder they told us that you have to board a flight which is at 07:25 pm and will not reach at indore it will reach at bhopal which is approx 200 kms from indore and then we will be transferred by bus to indore and shall reach indore around 11:00 pm.

I mean what is this i have paid rs.23000 for two passengers to reach indore before 04:00 pm and unfortunately i reached at 12 because flight from mumbai to indore is also delayed by half hour. Not only i missed the function but also i wasted big amount of money.

It is completely your fault you could have easily said to us that flight from mumbai to indore is cancelled at hyderabad airport only so we could have gone to our home, you are saying this at mumbai airport what could we have done there instead of choosing alternative provided by you. Because we have no place to stay at mumbai.

I request kindly take serious and necessary actions against this and also against your employees who are involved in this management. I also request you to refund the amount paid by me to book this tickets to reach indore, because i have paid that amount to reach indore not bhopal and then too on time. If i could have traveled by road instead of flight then too i could have reached before your flight and also with nominal fare.

I request you to kindly check this issue and please do the necessary to process the refund for above tickets as i have already missed my important function and paid you approx 10 times the actual fare to reach early and then too you are unable to do that and it is my right that my money should be refunded.

Thank you
Regards,
Gaurav parihar