Air India — Refund still not received 8 months later

I have purchased 2 flight tickets, attached, in November and December 2021, which we cancelled, filled in feedback forms and called numerous times but 8 months later we still haven’t received any refund.

Every time I call, customer service says that I will receive the refund in 7 to 14 days, but sure enough, still haven’t received this refund. This is pure incompetence and a resolution needs to be found ASAP.

I have been on the call with your Escalation team, whereby again they assure that the refund will be processed but whilst talking to me the line dropped and every time I call back and wait till they put me through again, the line drops again. When I mentioned this to the person I was speaking to, they say if it happens they will call back but they haven’t. I requested an email to confirm that this has been processed on their end and we will receive the refund, but apparently they have no access to emails which I cannot understand in today’s day and age how someone has no access to email especially in such an office!

Please find all info below and itineraries attached.

Air India
Booking Reference - H66VR (purchased online)
TICKET NUMBER:[protected]
London Heathrow to Mumbai on 3 Jan
Cancelled 4/11
Purchased £1901.07
Cancellation fee - £250
Refund - £1651.07
Your Reference Number is WB-ILHR[protected]
Called again - 10.03.2022 / 04.07.2022 / 05.07.2022 / 06.07.2022 spoke to Escalation Team – Nitin

Air India
Flight JP9SX (purchased through call centre)
TICKET NUMBER:[protected]
London Heathrow to Goa on 3 Jan
Purchased £2, 478
Cancelled on 01.01.2021:
Case ID[protected] to 14 days
Refund - £2, 228
Called again - 10.03.2022 / 04.07.2022 / 05.07.2022 / 06.07.2022 spoke to Escalation Team – Nitin

Your immediate attention to the matter is greatly appreciated.

Many thanks,
Denise