Air India Complaints & Reviews

There was the worst experience with Airindia and Alliance Airlines. We had an air ticket from Raipur to Jagdalpur on 21st April’2022 (PNR – YT77Y, Flight No. AI 9886). When we arrived at the airport, the airline staff told us that the flight was canceled. And that was without previous information by mail or telephone. It was very painful. And till now they don’t refund my ticket amount. When we call customer care they don’t take any responsibility for refunding my ticket amount. It is almost three months passes after cancelation.

1. I originally booked my ticket via airindia.in on line booking site (PNR : J9BCY) on 7th May, 2022 from JFK to Chennai (MAA) via Delhi on 21st Aug (Forward Journey) and return Journey (17th Sep), for this I paid USD 2602.29 for 3 passengers (2 Adults and 1 Kid).
2. Later on, due to some circumstances I called customer care center on 14th June and changed my travel date to 1st Sep (Forward Journey from JFK to Chennai- MAA) and 25th Sep (Return Journey – Chennai to JFK) for this I paid the fare difference USD 251.74. I was also issued a new PNR: R2Y729.
3. After that due to family emergency, I had to pre-pone my forward journey (JFK to Chennai-MAA) date from 1st Sep to 1st July, I called the Customer care center on 25th June for this I paid the amount USD 948.47. On this forward journey change I did not touch return journey as it was scheduled originally as 25th Sep.
4. I already flew on 1st July from JFK to Chennai (MAA) via Delhi and arrived Chennai on 2nd July safely.
5. Now I am in India trying to change the return journey (from Chennai – MAA to JFK) date from 25th Sep to 22nd Aug. on same origin and destination. For this I have been calling Customer care center more than 12 hrs and they are unable to change my requested date. The following few reasons they are saying,
a. For this PNR R2Y729 the return segment from Chennai to JFK on 25th Sep is NOT CONFIRMED, I am not sure why this was not confirmed in their system though I paid already.
b. In the System, it says the “COUPON STATUS” is showing as “EXCHANGED”, with this status they are saying they can’t change the date, so they asked me to contact nearest AIR INDIA office (for me which is Madurai Airport). I contacted them over phone and I was advised by the AI ticketing officer to share the PNR and they said that it’s not possible to change the date due to the “COUPON STATUS” is showing as “EXCHANGED”. They advised me to contact Customer Care center to correct this issue, now Customer Care center saying they can’t do that. They have been investigating and trying to fix but unable to do it for that past 10 days. The pain point here is, whenever I called customer care I had to explain the whole issue in the middle of conversation if my call got disconnected they don’t call me back, again I had to call and explain many times patiently. I have been with them over phone almost everyday for more than 45 mins to 1 hr without any resolution. At last I was given a case number 16826827 by one of the AI Staff member over phone. Now the status is,
1. My original return date which was 25th Sep was not confirmed despite I paid in USD and
2. they are unable to change the return date from 25th Sep to 22nd Aug.
With the above situations the air fare is going up day by day and finally I am anticipating I would end up paying hefty amount because of their system issue. AIR India is not going to reimburse any amount due to the system issue or failure of providing the resolution.
I was advised by Customer Care center to submit a feedback which I did submit. The feedback (WB-IIXM[protected]) via AIR INDIA web site and no response.
I want a resolution on my issue which is part of AIR INDIA System, and I would like to start my travel on desired date (22nd Aug). but at this moment they are unable to provide resolution.

Dear Sir / Madam,

Greetings of the day,

I had paid yesterday to book tickets from Chennai MAA to Muscat MCT through Air India App ..Payment Successfull but Delay in PNR issue in Air india portal and App. Sur Name: GURRAMKONDA. After that I have called to call center they told All is o.k and they gave REF: VGEXLM saying varified And will get PNR and Ticket number by two hours.
Please find attached same that I have received through ref : VGEXLM,

But Today I searched Shocked to found No Records. Then Again I called to same call center ‪[protected]‬ but they saying by one hour they will send all to
my emai : [protected]@gmail.com my contact no: [protected]. But I did nt receive.

Please do the needful.

Appreciate earliest reply.

4 Passengers surname: Gurramkonda

Names:
3 Adults: 1. Aayesha 2. Aaliya Anjum 3. Mohammad Adil khan.

1 child: Abdul Sami Amaan Khan.

Please find attached file. Please do the needful as soon as possible.

With regards,

JAKEER GURRAMKONDA,
[protected],
[protected]@gmail.com

Dear Sir
after re-schedule and extra payment of Rs 8640+9 (Rs 8649), provided ticket is not validate and our passenger Mr. Rabin Kumar Singh not travel. Abu Dhabi Airport authority has decline to travel of this passenger because provided ticket is invalid. he as ticket is confirm but payment not updated and ticket is not issue.
Ticket No.: [protected] PNR 6HYXD3.

NOTE : Customer has not travel in 1st booking dated 06.08.2022 due to Air Subidha form not fill online and nobody support on Abudhabi airport. thus i re-schedule of this ticket on 07.08.2022 & 08.08.2022 from Abudhabi to Mumbai & Mumbai to patna but re-schedule ticket not validate iand issue by air India airlines.
please investigae all matter and process for all refund .
Passenger Name: Rabin Kumar Singh

Regards
Inndrajeet
[protected]

I am Mini Thomas.I residing at New Hyde Park, New York.I book a return ticket to travel Kochi from JFK New York and Kochi to JFK New York.I purchased the ticket from Air India website on 4th November 2021 and paid $983.63 by credit card.My traveling date was from JFK to Kochi on 7thJanuary 2022 and return was 1st february 2022.Unfortunately I am not able to travel this time so I cancelled the ticket on 2nd January 2022.That time from the ticketing department, they told me you will get the refund after 21 days after deducting the cancellation fees $200.After that I contacted several times by phone and email they are responding me and I did not get the refund.Please do the necessary action for my refund.I attachedthe ticket details and communication evidence to the company.

I had booked 4 air india tickets 3 with Akbar travels and one with Air India directly. Departure was of yesterday 7:10 flight from bengaluru to Mumbai. I reached Airport around 5:54 as i was already running late i left my mother in law (patient) with the porter and ran to the counter. I asked for wheel chair then i went directly to one of Air India staff (Sapna) and showed my tickets and also asked her if check in is possible since my flight is at 7:10 & whether i can go and collect my mother in law with the porter. The staff Sapna said i can so i left with the porter to pick my mother in law leaving my 10 year old daughter with the luggage. When i left she told my daughter you can check in after your mom comes. Later on when i came she wasn’t on counter so i went to the next counter. There they told me I’m already late. I requested them saying im going for my mother in law’s treatment but all in vain. Mr Abdul Mateen twisted everything and Sapna also denied later on saying that she doesn’t remember anything as she has to attend many passengers in a day. How did she forget assisting me 20 minutes before . Mr. Mateen too twisted the whole thing and blamed me for everything and told me I’ll check CCTV etc. Im ok with it you can check CCTV and see i had word with Sapna if counter was closed why did she asked me to get my mother in law from outside. Why did she tell my daughter you can check in once your mom is back. Was she day dreaming or what? Mr mateen told me we staff are particular about time than why did your staff tell me earlier if i was late. I would have checked in my bags and then later went to pick up my mother in law. I pleaded alot but unfortunately the Air india staff is so rude and pathetic infact one of their staff told me why don’t you book indigo 😃

I was going for my mother in law’s treatment and its sad that due to such irresponsible staff i had to not only miss my flight but also bare the extra taxi charges which costed my around 3k.

I would like you to investigate this matter seriously as this very well proves the careless behavior of Air India staff.

I’m attaching my tickets along with my mother
in law’s MIR reports that we did 3-4 days back which i showed and requested them. But how heartless the staff was i have no words.

I had booked 4 air india tickets 3 with Akbar travels and one with Air India directly. Departure was of yesterday 7:10 flight from bengaluru to Mumbai. I reached Airport around 5:54 as i was already running late i left my mother in law (patient) with the porter and ran to the counter. I asked for wheel chair then i went directly to one of Air India staff (Sapna) and showed my tickets and also asked her if check in is possible since my flight is at 7:10 & whether i can go and collect my mother in law with the porter. The staff Sapna said i can so i left with the porter to pick my mother in law leaving my 10 year old daughter with the luggage. When i left she told my daughter you can check in after your mom comes. Later on when i came she wasn’t on counter so i went to the next counter. There they told me I’m already late. I requested them saying im going for my mother in law’s treatment but all in vain. Mr Abdul Mateen twisted everything and Sapna also denied later on saying that she doesn’t remember anything as she has to attend many passengers in a day. How did she forget assisting me 20 minutes before . Mr. Mateen too twisted the whole thing and blamed me for everything and told me I’ll check CCTV etc. Im ok with it you can check CCTV and see i had word with Sapna if counter was closed why did she asked me to get my mother in law from outside. Why did she tell my daughter you can check in once your mom is back. Was she day dreaming or what? Mr mateen told me we staff are particular about time than why did your staff tell me earlier if i was late. I would have checked in my bags and then later went to pick up my mother in law. I pleaded alot but unfortunately the Air india staff is so rude and pathetic infact one of their staff told me why don’t you book indigo 😃

I was going for my mother in law’s treatment and its sad that due to such irresponsible staff i had to not only miss my flight but also bare the extra taxi charges which costed my around 3k.

I would like you to investigate this matter seriously as this very well proves the careless behavior of Air India staff.

Nitin Vijay sir For Sur Physics Wallah air india Cuntact Us.+8926 :-;24-:- 3362.. ##customer care pw. He is Legend, I am a beginner. When I was myself starting to solve HC Verma back in 2009, He was teaching physics for IIT JEE to students like me. So it's an unfair comparison and What is the need of such comparison ? Can't we all be good simultaneously with the new..

Due to problem with Air india billing system, they deducted money from my credit card 3 times for the 1 ticket. I received partial refund, yet to receive full refund. I have raise multiple feedback forms and tried calling. support teams promises to call and never call back. please find the feedback numbers from air india website below and their corresponding status.kindly help.

This incident happened between 10th -15th May, have booked a ticket via AIR INDIA portal to travel to my institute IIM for convocation, unfortuantely due to cyclone the "to" journey was cancelled by AIR INDIA as per govt orders, I have cancelled "from" ticket as well, earlier have booked and cancelled other ticket as well prior to 3-4 days, have called the customer care and informed the same they have said you will be getting the refund in 5-6 working days, tried reaching them but still have not received any response from them.

Air India has revised Itinerary AI 490 STV to DEL from 30th Aug AM to 29th Aug PM which will be highly inconvenient for me as as my connecting flight to Frankfurt is on 30th Aug at 1330 hrs.

I have put request to provide me louge facility at DAP from 29th Aug 2300 hrs. to 30th Aug 1300 hrs. vide case ID 16702069 . but there is no reply from their side till date.

I have not received refund despite several request. Tickets were cancelled in May. E- TICKET:[protected].

Booking was done through customer care and payment was online.

Passenger Name: Amit Gupta
Original PNR: HDNZT
updated PNR: QZGP69.

We need refund back for E TICKET number[protected] under the name of Kunal Sawhney. At that time(8th July 2020) air India consultant told me PNR is already cancelled but we didn’t get our refund back in account. we called them 50 60 times after it but they sometimes response and then after listening they put phone on hold or either hang up.
my ticket is on 20th April from sydney australia to delhi airport.

looking forward from you.

I booked my flight from Delhi to Raipur and paid the desired amount but i didn't received any mail or message from air india amout was deducted from my bank i don't know weather my flight is booked or not or please refund my money

On 01/08/2022 I tried booking tickets of Air India flight no. AI 788 from air india website and paid through GOOGLE PAY UPI the transaction was successful from UPI end but at the same time air india just displayed 'back to search'page again. So I don't get my ticket no reference number or anything and my amount was deducted. UPI confirmed that transaction was successful from their end.I want my money refund back or issue me ticket as soon as possible

Hello,
My ticket number is[protected].

The feedback form number is
Reference Number : WB-DBOM[protected]

I have been given only Rs 737 (on October 05, 2021) as refund whereas my ticket amount is Rs 10, 546. I want the whole refund. Kindly expedite the refund process. IT'S BEEN MORE THAN A YEAR SINCE THE FLIGHT WAS CANCELLED BY THE AIRLINES.

My case I'd is:
[protected] complaint number

We were told that the booking is not available for my son which was rebook on 5 August 2022 in business class as per the below mail from Airindia and they ask us to wait they tried but at last they ask him to board to economy class at last min. I payed from business class and was given economy class with 3 hour of mentally harassment and my family trip had turn to be nightmare. I except my business class refund and compensation for the harassment and making my trip as a worst travel experience of my family.

Tickets cancelled on 10.04.22. No refund till June 22, inspite of various telephonic/email correspondence with them. However it is advised on 9.7.22 that refund is initiated and amount transferred to my sbi card from where amount is paid while booking. However no amount reflected in my card account till today and sbi card also advised that no such transaction from air india. Please therefore look into the matter and arrange for refund immediately.

Hi, I've booked 2 flight tickets with Air India through Orbitz that
had free cancellation policy applicable due to Pandemic. The
merchants assured free cancellation with full refund during make
the reservations. Due to the Pandemic reasoning, flights were
cancelled due to the destinations travel ban. On calling the
customer support they cancelled the flights and informed I would
receive refund in 15-21 days. They simply use to say to wait for
few days and kept delaying on every call. Since cancellation in
2021 I am trying for a refund. Either the Air India agents
disconnects the call, says it is under processing, says to reach out
to my travel agent who booked the ticket. While I reach out to the
travel agent Orbitz they tell me that Air India is not responding &
ask me to reach out to them, say they cannot do anything until
they receive response from Air India. Air India customer support
is frustrating, they simply disconnect calls while I wait for hours to
at least get connected to an agent. They give random answers
and disconnect calls when I ask them to resolve this issue. It's been going on for more than year now. I didn't receive response from either of them.
They both blame each other. Air India is supposed to respond to travel agents email for approval for refund but they didn't respond. I was cc'd/copied in the email and hence understood that Air India is not responding/resolving

The two flight tickets itinerary details are below:
1.) Itinerary :[protected], Booking ID: TQ45VP, eticket :[protected]
2.) Itinerary : [protected], Booking ID: 3XHFXQ, e-ticket :[protected]

I kept following up both sides. In some cases Air India give me case id like 15138489, 97366148. They still keep dragging, giving different explanation every time I call them. I've paid huge amount for the flight tickets and didn't receive any refund/credit. It is so disappointing, disturbing as they give me different reasons to follow up and no one really cares. I'm left with no help & looking for justice here. I'm out of options as they kept postponing till date for months, passing more than a year. I'm looking for a full refund as mentioned initially.

Dear Sir/Madam,

We had previously booked e tickets through a travel agent ([protected]) from London, Heathrow to Cochin, Kerala on the 4th of August 2022. We paid £1187 per person, so the total we paid was £3558 for the tickets. We received booking confirmation for the tickets as well as the e tickets for this. However when we called yesterday, we were notified that the e tickets weren’t valid by the customer and had been cancelled due to price change and we’re advised to contact our travel agent. When we contacted them they said that our booking was confirmed, however we raised this concern with them and they suddenly said the booking was cancelled due to price changes with Air India and needed to pay an extra £168. We were not notified of this in any way, we didn’t receive any emails about this sudden change. As a result we asked for a refund for our payments, however the travel agency tried to take money from our account instead, luckily we had used an account with no money in it and no transactions were made thankfully for them to take any more money. We eventually had to contact our bank (Barclays) to raise a dispute. I’m just raising a complaint today to make sure no one else gets conned in this way and to be careful o[censored]nknown travel agents.

Yours Sincerely,
Susan Solly