Air India — regarding delay and non delivery of my baggage

Address:

Munger, Bihar, 721302

I Prashanth Kumar Gangaiah, research student from IIT Kharagpur, traveled From Kolkatta to Long Beach, CA on 14th June 2019 for the conference to present my research work. I traveled in Air India from Kolkata to San Francisco via Delhi in the flights AI 023(CCU-DEL) and AI 173 (DEL-SFO). My baggage has not arrived at SFO airport along with my flight on 15th June. All my clothes, basic amenities, chargers, eatable items, conference materials poster, etc. were there in my baggage. In SFO airport, Air India baggage manager promised me to deliver my baggage within two days to my hotel where I stayed. I clearly told them at SFO airport that I have to return back to India on 21st June but they promised me to deliver my baggage within 21st June and took only the motel address where I have stayed from 15th to 21st June. But till now there is no information about my baggage. Air India staff at SFO airport are so irresponsible people and always try to escape from the situation instead of solving the issue. I tried to contact through e-mail provided in the website and all messages are not delivered due to unavailability of the address. Air India is such a hopeless airline and not updated proper contact details on their website. I am really very much disappointed and planning to file a case against air India in consumer court against my losses incurred due to delay in my baggage. Kindly someone help me how to claim the loss of baggage compensation or how to lodge a complaint in consumer court.