Air India — regarding mishandled fragile luggage

Address:

Imphal East, Manipur, 795101

While flying from gopinath bordoloi airport, guwahati (Gau) to tulihal airport imphal (Imf) by ai 889, my fragile items were broken. I have made a complaint to the ground staff but his response and excuses was just sorry. According to him the responsible person whom to talk about was said to be in leave from his duty.
With no effort and genuine excuses we are made to leave airport. Very disheartening to see such service from a organisation.
Regards
Ramesh bastola
[protected]@gmail.com
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