Air India — Regarding refund of flight tickets for flights non operational by Air India

Website:

goibibo

Respected Sir/Madam,
This is to complaint against Air India as I had booked my flight from Aurangabad to Delhi AirIndia AI-442 for 7 August and from Delhi to Aurangabad for 16 August AI-441.
Booking PNR HYMYS -7 August
Booking PNR Y39QW -16 August
We have contacted your customer care executive multiple times for the same, but with no help from their end. The flight has been cancelled from their end and the customer care executive, Megha told us that we are not eligible for refund with no valid reason given to us. It has been a horrible experience talking to your customer care team as they hold no authority to help us. I have been cheated by AirIndia as well as goibibo who owe me my money back. I need my full refund back for both the flights.
Regards,
Dr Kashish Sharma