Air India — retaining of luggage ai 440 ai 821

Address:

25, 3rd MainRoad, Dhandeeswara nagar Velachery, Chennai, Tamil Nadu, 600042

Dear Sir
On 11th October we travelled by Air India from Chennai to Jammu via Delhi. On the baggage scanning Sundaresan Subramanian baggage was scanned and checked in the counter and issued boarding pass. In delhi when he went to boarding to Jammu he was stopped by your staff saying there is a power pack in his suitcase which was scanned and checked at Chennai Airport and that time it was not informed to him. Me checked in at Chennai airport and the power pack was asked to remove and keep in hand baggage. And it was the fault of your scanning staff not pointing out at Chennai Airport and he was penalised at Delhi airport and his luggage was retained and told to collect luggage at Jammu airport. As soon as he reached Jammu and made a complain that the luggage was not received. As we are on Yatra to Vaishnavi Devi Golden Temple and to Devi peedams at Himachal pradesh. He has been forced to stay at Jammu. When he called the next day he was told by Air India staff in Jammu that the luggage has arrived and Collect before 3pm and as soon as he reached Jammu there the Airport staff was not available. He has to stay at Jammu for the night to collect the Luggage.
Morning he collected the luggage and then checked that power pack was missing in his Suitcase. Then he engaged a taxi to join our team at Amritsar. He has spent more than Rs 15, 000/- for his Hotel and taxi fare and the tension carried out due to the fault of your staff at scanning in Chennai. We request you to refund the amount spent by him and advise your staff to take more care in future.
Your earlier reply with refund is well appreciated.