Air India — Rude behaviour of staff and denied boarding

Address:	Surat, Gujarat
Website:	Airindia

Flight AI494 from Surat to Delhi on 9th may 2017, scheduled departure was 8:30 am and I reported at the airport at 7:50am. The station manager denied me boarding and was so discourteous that he did not even listen to my problem and just went from there and came back when the flight was taking off. I kept on requesting another lady from air India to call him back so that I could speak to him but she told me he is not listening. I was travelling with my 4 year old daughter who even started crying so much after the whole incident. There was no assistance from their end so as to shift me to another flight or change my tickets for next day.i even had to take next flight from Delhi to Lucknow same day at 12:30 pm which also I missed. I got only Rs.900 as refund because of pnr number being same.
The behaviour of the staff was highly disrespectful and in cooperative. I wrote my incident in the feedback form on air India website and in reply the station manager himself admitted that the check in had closed at 7:50. So that implies the check in had closed as I reached. So wasn't that rude on his part to disallow check in and especially when I was travelling with a child.
Flights can get delayed by hours but if a passenger gets delayed by a minute this is how they treat. Even after sometime I got a message saying that the Delhi Lucknow flight is delayed by half an hour and boarding will close 20 minutes prior to scheduled departure. That means they have different rules at different places. Here he denied me boarding because I should have been there 45 minutes prior and at Delhi airport even 20minutes is fine.
Concerned authority please look into the matter and I expect an apology as well as reimbursement of the amount I paid for booking another tickets.

Prachi kanodia
Jalan.[protected]@gmail.com
91-[protected]
PNR HP99B