Air India — Service at chennai airport

Address:

Chennai, Tamil Nadu, 600016

I have missed the flight on april 21st april, i understand that it is completely it is my mistake, but when i wanted to go out of airport your air india employee told that it is not our business to take you out of airport, where as when we try to go out police men asking for a letter from air india office.

Employee was very rude, when we say if your dont help us we will raise a complaint, she said "go and raise a complaint it is of no use". Is this is a way anyone can treat the customers i dont understand how air india do training for the customer service agents. There is no name board for the agent, when i asked for the name, she denies to tell that too... very worst experience we had in chennai airport, i will advice my friends and relatives not to choose air india at any cost. Hope some feedback would be shared to agents at chennai airport about treating the guests.