Air India — Stolen items during baggage transit in New Delhi on July 1st 2017

Address:	Kolkata, West Bengal, 700019
Website:	AI customer service

Had a horrible experience from flying with AI international. While in transit in New Delhi airport following arrival by AI 102 on July 1st and waiting to embark AI 764 to Kolkata, numerous items were stolen by the AI baggage handlers from 3 suitcases. Though complaint was raised by calling various AI numbers, the staff is extremely rude, unresponsive and came up with vague websites and phone numbers to lodge further complaint and escalation. They said we should have checked each baggage right after getting those off the conveyor belt. This does not make sense as no passenger checks the baggage in the airport for ensuring all contents are there. Essentially the monetary value may be handled for this stolen episode, but want to raise this to AI higher authorities to ensure they are cognizant of these type of fraudulent unethical activities. We do fly AI consistently for past several years and have travelled in both economy and business classes. Time to rethink about flying with AI in future.