Air India — ticket cancelled due to overbooking and very poor, worst customer | |
I did not get a seat on 14 apr 18 at 2 pm from delhi to london, due to over booked flight. This means air india is selling tickets which are sold already. This is fraud. I intend to take this to the press. I requested for earlier flight but i was booked for 1400 hrs on the 15.04.18 instead of 2.45 am on the same day. I speak to someone at customer service who confirms i am booked for 2.45 am flight. However, when i come to airport to check because i no longer trust ai. To my expected surprise, i am told that i am booked for 1400 hrs flight. On top of that, staff are not helpful and sympathetic as in any other airline. My first flight to india, worst ever experience. I am a victim here and request for an upgrade as compensation. The departments lack communication, customer service I shall be updating experience on facebook and create awareness and disgraced. Mr i seeborun Was this information helpful? | |
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