Air India — Useless assistance and no caring of senior citizens and didn't allowed to board the flight

Address:	Mumbai City, Maharashtra, 400064
Website:	Air India.in

Dear,
Sir,
I am hemminlal haokip, student of Rizvi law college, bandra mumbai. My parents was travelling from Bombay to Calcutta by AI 675. Where we reached before 5:00 pm ! As they are senior citizens I contacted the counter and speak to the supervisor about their assistance but they couldn't provide any proper care which lead to passenger missing the flight due to them ! We have reache before time but due to long queue the were waiting and I call up again and spoke to the manager and he was soooooooo rude ! My mother is a patient and travelling together with dad ! Unconvinience and uncomfortable caring and support by the air India staff leads to missing their respective flight AI 675. I will also make an FIR against them .