| Address: | Mumbai |
| Website: | www.airvistara.com |
REf. PNR 5R7BAY
MMT does not want to entertain any wheel chair passengers or senior citizens as they do not have any services for them
Air Vistara is least bothered about serving a Senior Citizen or a Wheel Chair Passenger and makes sure to avoid them in all possible ways
Air Vistara does not have any “POLICY” for Senior Citizens of Wheel Chair Passengers
Air Vistara is only for the younger people who are completely physically fit
Air Vistara cheats passengers by charging them for seats and then removing it without informing them
Air Vistara cancels a seat allotted to a passenger at the time of booking and removes it as per their own decision or choice
Air Vistara sells the seat to another passenger for premium, selling the same seat to 2 people and charging them too. In other words double selling
Air Vistara does not even talk about refunding the money charged for the seat
Air Vistara calls the Wheel Chair assistance as a FREE OF CHARGE service, but charges it in another way
Air Vistara claiming to be such a big airlines does not have anything like Customer Service in place at all
Air Vistara’s purpose of keeping a customer on hold for 30 minutes is to ensure that the customer gets frustated, tired and disconnects the line and does not call up again
Air Vistara does not have any system where the history is maintained of a PNR, so one has to call up and repeat the whole story again and again, more like a in-house play or strategy
Air Vistara does not have any call back policy to address a customer concern in their own committed time frame
Air Vistara does not have any hierarchy in place where a customer can request to talk to a Senior person
Air Vistara expects all passengers to go through their entire websites, terms and conditions and all the finer prints on the website before booking or making a journey
Air Vistara wants to upsell their business class in this way because they surely send mails to upgrade
Air Vistara and MMT both believe in only one thing - MONEY and how to cheat a customer
If anybody is flying Air Vistara or booking tickets on MMT, please always expect the most uncomfortable experience and least assistance from them (exception for Mr. Sumit Pandey who was still the most helpful)
Air Vistara has no value of time of the customer and it seems that the customer is one of the paid employee of Air Vistara
If you book a ticket on MMT and flying on Air Vistara, then you surely are in a no-mans land as both will not take any onus and do nothing about it except for blaming each other
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