Air Vistara — They didn't allow us to board

Address:Pune, Maharashtra, 411014
Website:air vistara

My name is prabhakar sharma, i booked my air ticket from vistara airline the journey date is 11/06/2017 at 3:40 am. I reached airport at 3:10 am due to long route between my home to airport. When i ask them to allow me to board at airplane they said you are late we allow people to board before 45 minutes. I tell them my situation that i have to be on that flight but they keep denying me to help. I ask them to talk to their official but they refuse. They are not in the mood to help the girl out there behave very rudely. Atlast i convince them till 3:30 but they refuse and said the doors are closed. And i missed my flight.
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The said airline has charged me Rs.477 as UDF at Delhi, while the UDF is Rs.12 only, while processing my refund request and crediting Rs.1019 to my accont through MakeMyTrip.

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