[Resolved] Aircel — aircel (maharashtra - pune ) outgoing call not working only incoming active

swarupk2007

Address:

Pune, Maharashtra, 411018

Hi,

I have aircel no. [protected], I am able to receive incoming call, however outgoing calls not working from 2 days.
I tried inserting sim to different mobiles and same issue, why my outgoing calls deactivated ??
Also I had recharged of 330 Rs (Txn No. - MHR[protected] for which I received 251.24 talktime, however I should get 330 talktime, why this happened??
The aircel callcenter said aircel network is going to closed on end of January for Pune region and I need to port my number to other network ??
I have balance in my account.

Alternet contact No: [protected]

I have also added complaint on their complaint site but not yet resolved:
https://www.complaintboard.in/complaints-reviews/aircel-cellular-services-l235328.html

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Feb 8, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2018

Aircel Customer Care's response replied on source: https://www.consumercomplaints.in aircel-aircel-maharashtra-pune-outgoing-call-not-working-only-incoming-active-c1826493

Dear Customer ([protected]@gmail.com),

Apologies! We are forwarding your Outgoing calls concern to our team. Meanwhile, kindly share the following information with us so that we may assist you better:

A sample number on which you are not able to make a call:

Regarding your recharge related concern, kindly share the following details for better assistance:

Recharge Date:
Mode of recharge:

Also informing that in case you Port Out from Aircel services, then your current balance will not be transferred to the new operator.

Regarding the rumour of closing of Aircel services, we would like to inform you that there is no such update like this. Also, we value our customers and will update all of you in advance if any such thing happens.

Warm Regards,
Aircel Social Media Team